Reporting

Case performance and SLA over time.

SLA rules are provisional. Working assumption: Red Alert 24h · New Customer 24h · Normal 72h, business hours, clock from assignment. Final definition (incl. multi-team List Build milestones) to be set with Marko.

Synced 4 min ago · IST

1 case has breached SLA and 3 more are at risk of breaching.

This period at a glance

7 days ending Jun 18 · click any tile to drill into the cases.

SLA & volume over time

Weekly trend — are we improving or sliding.

Case volume SLA met % (raw) SLA met % (adjusted)

SLA health

Where risk is concentrated.

Worth noting