Reporting
Case performance against SLA, plus a custom report builder.
SLA rules are provisional. Working assumption: Red Alert 24h · New Customer 24h · Normal 72h, in business hours, clock starting at assignment. Final definition (start trigger, working-hours math, multi-team List Build milestones) to be set with Marko.
Synced 4 min ago · IST
SLA health by case type
Where risk is concentrated right now.
SLA met — last 7 days
Are we trending up or down.
Synced 4 min ago · IST
Today at a glance
The headline numbers for the selected period.
Needs attention
Open cases that have breached their SLA or are close to it. Assign or escalate.
Cases by alert type
The daily picture Priya emails today, live in TaskHub. Each case shows its SLA clock.
Team performance
SLA met by team this period. For per-person detail, use the report builder.
| Team | Open | At risk | Closed | SLA met |
|---|
Build a report
Filter cases by any field, choose your columns, then export or save. Replaces the manual Salesforce report.