TPG
The Pipeline Group
UAT
Yonatan Nudman

Reporting

Case performance and SLA over time.
SLA rules are provisional. Working assumption: Red Alert 24h · New Customer 24h · Normal 72h, business hours, clock from assignment. Final definition (incl. multi-team List Build milestones) to be set with Marko.
· IST
Summary —

SLA & volume over time

Hover a point for detail · click a bar to drill in.
Case volume SLA met % (raw) SLA met % (adjusted)

SLA health

Compare where risk sits — longer green bar is better.

Recommendations

Concise, grounded action items for this period.

Automated delivery

How this report goes out. The only executives ever copied are Marko & Vigan.
Weekly summary
Sent every Monday, 8:00 AM IST — this full report.
ToDept heads — DadaSaurav
CcMarkoVigan
Risk alert — immediate
Sent the moment a case breaches or is flagged at risk, not on a schedule.
ToTask ownerManager / dept head
CcMarkoVigan
This report follows the TPG standard: a summary, risk identification, automated email, and recommendations.